Documentation

Everything you need to get started with PayTrackSync and start protecting your business from disputes.

Quick Start Guide Platform Guides

Quick Start

Get up and running in less than 5 minutes

1

Create Your Account

Sign up for a free account at PayTrackSync. No credit card required for the trial period. You'll get instant access to the dashboard.

2

Connect Your E-commerce Platform

Choose your platform (Shopify, BigCommerce, Wix, or WooCommerce) and follow the simple connection wizard. Most integrations take less than 2 minutes.

3

Connect PayPal & Stripe

Link your PayPal and/or Stripe accounts using OAuth. This allows PayTrackSync to automatically sync tracking information to your payment processors.

4

Configure Carrier Mappings

Map your shipping carriers to the correct carrier codes for PayPal and Stripe. We support 50+ carriers out of the box with auto-detection.

5

Start Syncing!

That's it! PayTrackSync will now automatically sync tracking information from your store to PayPal and Stripe whenever you fulfill an order.

Platform Guides

Step-by-step instructions for your e-commerce platform

Shopify

Shopify

Connect your Shopify store

Learn how to install the PayTrackSync app from the Shopify App Store and configure automatic tracking sync.

Read Guide →
BigCommerce

BigCommerce

Connect your BigCommerce store

Set up the BigCommerce integration using API credentials and webhooks for real-time order sync.

Read Guide →
Wix

Wix

Connect your Wix store

Install the Wix app and authorize PayTrackSync to access your store's order and fulfillment data.

Read Guide →
WooCommerce

WooCommerce

Connect your WooCommerce store

Download and install the PayTrackSync WordPress plugin for seamless WooCommerce integration.

Read Guide →

Common Topics

Frequently accessed documentation

Connecting PayPal

To connect your PayPal account:

  1. Go to Settings → Payment Gateways in your PayTrackSync dashboard
  2. Click "Connect PayPal"
  3. You'll be redirected to PayPal to authorize access
  4. Log in to your PayPal business account
  5. Review the permissions and click "Agree & Connect"
  6. You'll be redirected back to PayTrackSync with a success message

Note: You must have a PayPal Business account to use this feature. Personal accounts are not supported.

Connecting Stripe

To connect your Stripe account:

  1. Go to Settings → Payment Gateways in your PayTrackSync dashboard
  2. Click "Connect Stripe"
  3. You'll be redirected to Stripe to authorize access
  4. Log in to your Stripe account (or create one if needed)
  5. Review the permissions and click "Connect"
  6. You'll be redirected back to PayTrackSync with a success message

Note: PayTrackSync works with both test and live mode. Make sure to connect the correct environment for your needs.

Carrier Mappings

Carrier mappings ensure your shipping carriers are recognized by PayPal and Stripe:

  1. Go to Settings → Carrier Mappings
  2. Click "Add Carrier Mapping"
  3. Select your carrier from the dropdown (50+ supported)
  4. The correct carrier codes are automatically configured
  5. Click "Save"

Popular carriers include:

  • USPS, FedEx, UPS, DHL (United States)
  • Royal Mail, DPD, Hermes (United Kingdom)
  • Canada Post, Purolator (Canada)
  • Australia Post (Australia)

Bulk Import: You can also import multiple carrier mappings via CSV file.

FAQ

How long does it take to sync tracking?

Tracking information is typically synced within 1-5 minutes of order fulfillment.

Can I sync historical orders?

Yes! You can use the Historical Sync feature to retroactively sync past orders.

What happens if a sync fails?

PayTrackSync will automatically retry failed syncs up to 3 times. You'll be notified if manual intervention is needed.

Do you support multiple stores?

Yes! You can connect multiple stores to a single PayTrackSync account (available on Pro plan).

Coming Soon

API Reference

Full REST API documentation for custom integrations and advanced workflows. Build your own tools and automations on top of PayTrackSync.

Request Early Access

Need Help?

Can't find what you're looking for? Our support team is here to help.

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