Privacy Policy

Last updated: May 11, 2026

At PayTrackSync, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

1. Information We Collect

Information You Provide

  • Account information (name, email address, company name)
  • Payment information (processed securely via Stripe)
  • Store connection credentials (OAuth tokens for Shopify, BigCommerce, Wix, WooCommerce)
  • Payment gateway credentials (PayPal and Stripe API keys)
  • PayPal account information obtained via "Log in with PayPal" (account ID, name, email address)

Information Automatically Collected

  • Order data from your connected stores (order numbers, tracking numbers, carrier information)
  • Sync activity logs
  • Usage data and analytics
  • Device and browser information

2. How We Use Your Information

We use the information we collect to:

  • Provide and maintain our tracking sync service
  • Sync tracking information to your PayPal and Stripe accounts
  • Process your subscription payments
  • Send you service-related communications
  • Improve and optimize our service
  • Respond to your support requests

3. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

  • Payment processors: Stripe for subscription billing
  • E-commerce platforms: To retrieve order and tracking data
  • Payment gateways: PayPal and Stripe to sync tracking information
  • Service providers: Cloud hosting, analytics, and support tools
  • Legal requirements: When required by law or to protect our rights

4. Data Security

We implement industry-standard security measures to protect your data:

  • All API keys and tokens are encrypted using AES-256-GCM
  • Data transmitted over HTTPS/TLS 1.3
  • Regular security audits and penetration testing
  • Access controls and authentication requirements

5. Data Retention

We retain your data for as long as your account is active. Order sync data is retained for 90 days. Upon account deletion, we remove your data within 30 days, except where legally required to retain it.

6. Your Rights (GDPR)

If you are in the European Economic Area, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Object to processing of your data
  • Data portability
  • Withdraw consent

To exercise these rights, contact us at privacy@paytracksync.com.

7. Cookies

We use essential cookies for authentication and session management. We do not use third-party tracking cookies for advertising purposes.

8. Children's Privacy

Our service is not intended for children under 16. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

10. Contact Us

If you have questions about this Privacy Policy, please contact us: