Everything you need to know about syncing tracking to PayPal and Stripe.
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Getting started
How long does it take to set up PayTrackSync?
Most merchants complete setup in under 5 minutes. Install the app from your platform's app store, connect your PayPal or Stripe account in the guided onboarding wizard, and tracking starts syncing automatically.
Which e-commerce platforms are supported?
PayTrackSync works with Shopify, BigCommerce, Wix, and WooCommerce. You can connect multiple stores to a single account on the Growth plan and above, each with its own PayPal and Stripe accounts.
Do I need any technical knowledge?
No. The whole flow is point-and-click: install the app, authorize your payment accounts, and everything else is automatic. No code, no CSV files, no API keys to copy unless you choose Stripe's direct key method.
Can I sync orders that were placed before I installed the app?
Yes. The historical import backfills tracking for up to 365 days of past orders in one click. This is especially useful if you have funds on hold or want to protect earlier transactions from disputes.
Sync & tracking
How fast is the tracking sync?
Real-time. The moment an order is fulfilled with a tracking number, a webhook triggers the sync and the tracker typically lands on PayPal or Stripe within 1 to 5 minutes.
Which carriers are supported?
Over 900 carriers worldwide, including USPS, UPS, FedEx, DHL, Canada Post, Colissimo, and all major regional carriers. Smart carrier detection matches your store's carrier names to PayPal and Stripe formats automatically, and you can add custom carrier mappings for anything unusual.
What happens if a sync fails?
Failed syncs are retried automatically with exponential backoff, and every attempt is recorded in the per-order activity log. If an issue persists, you are notified and can retry manually from the Orders page.
What if the tracking number changes after fulfillment?
When a tracking number is corrected on your store, PayTrackSync detects the change and pushes the updated number to PayPal and Stripe automatically.
Does it work regardless of how I process payments?
PayTrackSync syncs tracking to the merchant's own PayPal and Stripe accounts, whatever checkout or payment integration the order came through. Orders paid by other methods simply show as not applicable for those gateways.
Plans & billing
Is there a free plan?
Yes. The Free plan includes 50 orders per month, unlimited PayPal accounts, and 1 Stripe account. No credit card required.
Is there a free trial for paid plans?
Yes, all paid plans come with a 14-day free trial.
What happens when I exceed my order limit?
We notify you as you approach your limit. You can upgrade anytime; orders beyond the limit are queued and sync as soon as your quota renews or you upgrade.
Can I change plans anytime?
Absolutely. Upgrade or downgrade in-app whenever you want. Upgrades take effect immediately; downgrades apply at your next billing cycle.
Can I connect multiple PayPal accounts?
Yes, every plan includes unlimited PayPal accounts. Stripe account limits depend on your plan: 1 on Free, 2 on Starter, unlimited from Growth.
Disputes
How does PayTrackSync help with disputes?
Synced tracking is itself the strongest dispute prevention: PayPal and Stripe see delivery evidence before a case escalates. On the Growth plan and above, the dispute center also pulls open disputes into one dashboard, drafts an evidence response from your real order data with AI, and lets you attach invoices, customer communication, and delivery proof before submitting.
Does the AI submit dispute responses automatically?
Only if you enable auto-submit. By default every AI draft waits for your review: you can edit the narrative, add attachments, and approve it in one click.
Security & data
Is my store data secure?
Yes. We use OAuth for authentication, encrypt all tokens and API keys with AES-256-GCM at rest, encrypt everything in transit, and request only the minimum permissions needed (order and fulfillment data).
Are you GDPR compliant?
Yes. We honor data access and deletion requests, process only the customer fields needed to sync tracking (name and email for dispute evidence), and never sell or share your data.
